|
In this article, I'll quickly discuss how incorrect permissions on an IE registry key can cause normal users to be unable to right click and open links in new windows, as well as being unable to compose an e-mail in OWA through IE.
Prerequisites:
•A running terminal server that shows the above symptoms
•IE 6 with SP1 installed on the terminal server
•A registry editor that allows you to change permissions on keys, like regedt32.exe
•Regmon, from SysInternals (optional)
For this tutorial, I'll explain the symptoms with more detail and then describe the answer.
Section 1: Symptoms of the problem:
A user reported the inabilty to right click on hyperlinks to open the link in a new IE window.
It was also reported that along with this problem, users could also not compose e-mails messages through OWA, which was also located in the IE window.
However, it was discovered that an admin did not suffer from these problems, and could compose e-mail messages and right click to open new IE windows just fine.
The only difference between the two accounts were their user rights.
Section 2: Solution:
After running RegMon, it was discovered that the users did not have permission to access the registry key located at: HKCR\Typelib\{EAB22AC0-30C1-11CF-A7EB-0000C05BAE0B}
By giving the normal users right to access this registry key, which referenced shdocvw.dll, users could again work with IE properly.
|
